Print

Cancellation & Returns

Cancellation & Returns

 

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you have the right to withdrawal from the purchase of an item within 7 working days of the day after the date the item is delivered.

Business clients – Returns and Refunds are not offered to business clients but will be considered on a case by case basis at our sole discretion.

  • You may return any item unopened and in its original condition for a full refund within 30 working days of receipt for a refund.
  • If you choose to return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, delivery charges are not refundable and you will be required to arrange and pay for the return of the items to us. Please return the goods to us with a delivery service that requires our signature (e.g. DPD, Royal Mail, etc) to ensure we have received the returned parcel so that we can process the refund.

DAMAGED /FAULTY OR INCORRECT ITEMS

Where goods have been received damaged or is not what you ordered, a refund/exchange application will only be acknowledged if the goods are returned to our trading address together with their original packaging within 7 days of the customer receiving their order . If no such action has been taken, we shall consider the products being as described of satisfactory quality and fit for their purposes, and may not accept any reject at a later date.

Where the goods are signed for, the customer bares the risk once the goods are signed for. If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.

The Returns Process

STEP 1 – Email us at info@mineralmakeupingredients.co.uk with your order details and reasons for return.
STEP 2 – Returning the Product
Goods must be returned to us in their original condition and un-opened within 30 working days of delivery. Please ensure that the returned parcel is properly sealed, and that you have returned using a delivery service that requires our signature upon delivery of the returned parcel to us. We cannot accept liability for returned goods lost in transit.

STEP 3 – Processing the Refund
If you have chosen a refund instead of credit, we will process the calculated refund within thirty (30) days of receiving your returned goods provided that you have returned the goods to us in their original condition within 30 working days from delivery. You will receive email notification of your refund from us.

Please Note: We cannot accept returned goods that have been opened. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.

ORDER CHANGES & CANCELLATION AFTER PAYMENT MADE

Please review and double check your order carefully before submitting it to us.

After the payment has been made, order changes should be emailed to us as soon as possible, and no later than 24 hours after the order was placed. Some orders may be processed the same day of receipt, so we're unable to guarantee that changes or cancellations may be made prior to shipment.