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Shipping & Delivery Timeline

Shipping & Delivery Timeline

 

 

Order Processing

Customers will receive an order confirmation and receipt via email shortly after placing their order. Be sure that the email address you use when placing your order is valid, spelled correctly, and is able to accept emails from the mineralmakeupingredients.co.uk domain. If you have not received your order confirmation within 24 hours of placing your order, please email us to info@mineralmakeupingredients.co.uk and we will forward the confirmation to you.

Note: Some customers may need to check their Bulk Mail, Spam, or Junk Mail folders for order confirmations and correspondence from us.

Timeline Delivery

We do not work during weekends and/or bank holidays.  Our Working Days are Mon - Friday, 9am to 5pm.

UK Orders = Up to 7 Working Days (i.e. Mon - Fri)

European Orders = Up to 10 Working Days (i.e. Mon - Fri)

Outside UK & Europe = Up to 15 Working Days (i.e. Mon - Fri)

Conditions

  • Orders received prior to 10:00am on a working day (i.e. Mon to Friday)= We will do our best to start working on your order on the same day, otherwise, the order processing timeline will start at the next working day.
  • Orders received during Weekend and/or Bank Holiday = The order processing timeline will start the next working day.
  • Orders received during company holiday closure (i.e. annual summer, Christmas) - The orders will be delayed and it may take up to 8-10 working days from the date that the company has resumed to its normal operation.

Shipping Method and Notifications

We use DPD and Royal Post (First Class Signed For service) for shipping orders, which may take up to 3 working days to arrive.  

Orders shipped with DPD -  Customer will receive both a "Dispatch Notification" from us and a "Delivery Notification" from DPD that contains information for the Tracking Number and Estimate Arrival date.   If you did not receive your order after 3 working days from the date you have received the DPD Dispatch Notification please contact us and we will investigate.

Orders shipped with the UK Royal Post, First Class Signed For Delivery - A Dispatch Notification will be sent us by us.  The tracking number will be available upon request.

  • Attempted Delivery = Orders that have been delivered but no one was as the premesis to claim the parcel, the carrier supplier would have have left a note to indicate "attempted delivery". 
    • If you do not claim your parcel from your local post office after certain days, the parcel will be returned to us.  
    • We will send the parcel back and the shipping charge will apply.

Shipping Charge

The following standard shipping charges is based on the shipping & handling cost, which will be applied automatically to orders: 

UK Orders

£0.00 to £19.00 = £4.95

£20.00 to £74.99 = £9.95

£75.00 to £99.99 = £11.95

£100.00 to £149.99 = £15.95

£150.00 to £499.99 = £23.95

£500.00 to £1000.00 = £28.95

£1000.01 & over = to be advised

Orders greater than £1000.00, the shipping charge will be shown as zero on your invoice in which you will need to contact us. You can still place your order on our website and once we have the shipping charge information for your order you we will issue a separate invoice in which can simply make the payment via PayPal, Credit Card or Bank transfer.

Europe Shipping Charge

£0.00 to £50.00 = £10.95

£50.01 to £100.00 = £13.95

£100.01 to £300.00 = £19.95

£300.01 to £500.00 = £29.95

£500.01 to £1000.00 = £39.95

£1000.01 & over = Please contact us for pricing information

Outside of UK/Europe Orders

Orders placed from countries outside of the EU, the shipping charge will be shown as zero on your invoice.  We will issue a revised invoice to add the required shipping charge and will arrange for you to make payment online via Paypal.