Order Processing

Customers will receive an order confirmation and receipt via email shortly after placing their order. Be sure that the email address you use when placing your order is valid, spelled correctly, and is able to accept emails from the domain. If you have not received your order confirmation within 24 hours of placing your order, please email us to and we will forward the confirmation to you.

Note: Some customers may need to check their Bulk Mail, Spam, or Junk Mail folders for order confirmations and correspondence from us.

Lead Time for Preparing and Dispatching Orders 

We work on orders during the week days (i.e. Monday - Friday 9am - 5pm), we do not work weekends and/or bank holidays.   

UK Orders = Up to 7 Working Days (i.e. Mon - Fri)

European & Republic of Ireland Orders = Up to 10 Working Days (i.e. Mon - Fri)

Outside UK & Europe = Up to 15 Working Days (i.e. Mon - Fri)


  • Orders received prior to 10:00am on a working day (i.e. Mon to Friday)= We will do our best to start working on your order on the same day, otherwise, the order processing timeline will start at the next working day.
  • Orders received during Weekend and/or Bank Holiday = The order processing timeline will start the next working day.
  • Orders received during company holiday closure (i.e. annual summer, Christmas) - The orders will be delayed and it may take up to 8-10 working days from the date that the company has resumed to its normal operation.

Shipping Method and Notifications

We use DPD and Royal Post (First Class Signed For service) for shipping orders, which may take up to 3 working days to arrive.  

Orders shipped with DPD -  Customer will receive both a "Dispatch Notification" from us and a "Delivery Notification" from DPD that contains information for the Tracking Number and Estimate Arrival date.   If you did not receive your order after 3 working days from the date you have received the DPD Dispatch Notification please contact us and we will investigate.

Orders shipped with the UK Royal Post, First Class Signed For Delivery - A Dispatch Notification will be sent us by us.  The tracking number will be available upon request.

  • Attempted Delivery = Orders that have been delivered but no one was as the premesis to claim the parcel, the carrier supplier would have have left a note to indicate "attempted delivery". 
    • If you do not claim your parcel from your local post office after certain days, the parcel will be returned to us.  
    • We will send the parcel back and the shipping charge will apply.

Shipping & Handling Charge

The following standard shipping charges is based on the shipping & handling cost, which will be applied automatically to orders.  Please ensure you will select the right Shipping & Handling Charge during the Checkout process:

UK Mainland (England, Scotland & Wales excluding Scottish Highlands and Islands)

£0.00 to £100.00 = £4.95

£100.01 & over = Free Delivery

UK Offshore (N. Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles)

£0.00 to £100.00 = £7.95

£100.01 to £350.00 = £16.85

£350.01 to £750.00 = £29.95

£750.01 to £1500.00 = £38.95

£1500.01 & over = Please contact us for the shipping charge.

Europe & Republic Of Ireland

£0.00 to £130.00 = £20.95

£130.01 to £250.00 = £28.00

£250.01 to £1000.00 = £33.95

£1000.01 to £2500.00 = £42.95

£2500.01 & over = Please contact us for pricing information

Outside of Europe Orders

Orders placed from countries outside of the EU, the shipping charge will be shown as zero on your invoice.  We will issue a revised invoice to add the required shipping charge and will arrange for you to make payment online via Paypal.