Customers will receive an order confirmation and receipt via email shortly after placing their order. Be sure that the email address you use when placing your order is valid, spelled correctly, and is able to accept emails from the mineralmakeupingredients.co.uk domain. If you have not received your order confirmation within 24 hours of placing your order, please email us to email@example.com and we will forward the confirmation to you.
Note: Some customers may need to check their Bulk Mail, Spam, or Junk Mail folders for order confirmations and correspondence from us.
Lead Time for Preparing and Dispatching Orders
We work on orders during the week days (i.e. Monday - Friday 9am - 5pm), we do not work weekends and/or bank holidays.
UK Orders = Up to 7 Working Days (i.e. Mon - Fri)
European & Republic of Ireland Orders = Up to 10 Working Days (i.e. Mon - Fri)
Outside UK & Europe = Up to 15 Working Days (i.e. Mon - Fri)
Shipping Method and Notifications
We use DPD and Royal Post (First Class Signed For service) for shipping orders, which may take up to 3 working days to arrive.
Orders shipped with DPD - Customer will receive both a "Dispatch Notification" from us and a "Delivery Notification" from DPD that contains information for the Tracking Number and Estimate Arrival date. If you did not receive your order after 3 working days from the date you have received the DPD Dispatch Notification please contact us and we will investigate.
Orders shipped with the UK Royal Post, First Class Signed For Delivery - A Dispatch Notification will be sent us by us. The tracking number will be available upon request.
Shipping & Handling Charge
The following standard shipping charges is based on the shipping & handling cost, which will be applied automatically to orders. Please ensure you will select the right Shipping & Handling Charge during the Checkout process:
UK Mainland (England, Scotland & Wales excluding Scottish Highlands and Islands)
£0.00 to £100.00 = £4.95
£100.01 & over = Free Delivery
UK Offshore (N. Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles)
£0.00 to £100.00 = £7.95
£100.01 to £350.00 = £16.85
£350.01 to £750.00 = £29.95
£750.01 to £1500.00 = £38.95
£1500.01 & over = Please contact us for the shipping charge.
Europe & Republic Of Ireland
£0.00 to £130.00 = £20.95
£130.01 to £250.00 = £28.00
£250.01 to £1000.00 = £33.95
£1000.01 to £2500.00 = £42.95
£2500.01 & over = Please contact us for pricing information
Outside of Europe Orders
Orders placed from countries outside of the EU, the shipping charge will be shown as zero on your invoice. We will issue a revised invoice to add the required shipping charge and will arrange for you to make payment online via Paypal.