Customers will receive an order confirmation and receipt via email shortly after placing their order. Be sure that the email address you use when placing your order is valid, spelled correctly, and is able to accept emails from the mineralmakeupingredients.co.uk domain. If you have not received your order confirmation within 24 hours of placing your order, please email us to firstname.lastname@example.org and we will forward the confirmation to you.
Note: Some customers may need to check their Bulk Mail, Spam, or Junk Mail folders for order confirmations and correspondence from us.
Lead Time for Preparing and Dispatching Orders
We work on orders during the week days (i.e. Monday - Friday 9am - 5pm), we do not work weekends and/or bank holidays.
The estimated timeline for preparing preparing and dispatching orders (not delivery to the address) is up to 5 working days.
Delivery Method, Timeline, Notifications, and Missed Delivery
We use DPD, and sometimes Royal Post (First Class Signed For service) for shipping orders. This is either for the remote areas that DPD do not provide service, or if they do the shipping charge is extremely expensive e.g. Postcodes start with BT.
Below is the estimated delivery timeline:
UK Address = Up to 2 Working days
European Address = Up to 7 Working Days
Non-Europe & UK Address (e.g. USA) = Collection and delivery is arranged with a shipping company by customer.
Customer will receive a "Dispatch Notification" from us once the order has been dispatched. If the order was dispatched with DPD, a "Delivery Notification" from DPD will be sent to customer's email address which contains the Tracking Number and Estimate Arrival date.
VAT & Duty Charge (Europe and Abroad)
The VAT charge will be removed from your order at checkout, however customer is responsible to pay the applicable VAT and Duty or any other charges at their own country upon receiving the order.
We need the following information that is required by the Custom & Duty office in EU countries for allowing the entry of your parcel in the country. Without this information your parcel will be rejected at the Custom & Duty office in your country:
Shipping & Handling Charge
The following standard shipping charges is based on the shipping & handling cost, which will be applied automatically to orders. Please ensure you will select the right Shipping & Handling Charge during the Checkout process:
UK Mainland (England, Scotland & Wales excluding Scottish Highlands and Islands)
£0.00 to £100.00 = £4.95
£100.01 & over = Free Delivery
UK Offshore (N. Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles)
£0.00 to £100.00 = £7.95
£100.01 to £350.00 = £16.85
£350.01 to £750.00 = £29.95
£750.01 to £1500.00 = £38.95
£1500.01 & over = Please contact us for the shipping charge.
Europe & Republic Of Ireland
£0.00 to £130.00 = £20.95
£130.01 to £250.00 = £28.00
£250.01 to £1000.00 = £33.95
£1000.01 to £2500.00 = £42.95
£2500.01 & over = Please contact us for pricing information
Outside of Europe (e.g. USA, etc) - Customer Arrange Collection
You can find the best price and delivery options through many different web sites that can offer comparable prices and shipping suppliers that operate around the world. Here is the process: