Customers will receive an order confirmation and receipt via email shortly after placing their order. Be sure that the email address you use when placing your order is valid, spelled correctly, and is able to accept emails from the mineralmakeupingredients.co.uk domain. If you have not received your order confirmation within 24 hours of placing your order, please email us to firstname.lastname@example.org and we will forward the confirmation to you.
Note: Some customers may need to check their Bulk Mail, Spam, or Junk Mail folders for order confirmations and correspondence from us.
We do not work during weekends and/or bank holidays. Our Working Days are Mon - Friday, 9am to 5pm.
UK Orders = Up to 7 Working Days (i.e. Mon - Fri)
European Orders = Up to 10 Working Days (i.e. Mon - Fri)
Outside UK & Europe = Up to 15 Working Days (i.e. Mon - Fri)
All orders are shipped either via Royal Mail "First Class Signed For" delivery service, or a shipping company. A tracking number will be available upon request.
Out of Stock Product
We do not hold massive stock in our warehouse, which would allow us to frequently replenish our products so that we can offer them as fresh as possible. If you have placed your order and we went out of stock with one or more item (s) on your order, if the product is due to be in stock more than 3 weeks, we will will either refund the out of stock item and dispatch the rest of your order, otherwise we will advise you that the product is out of stock and that we will dispatch your order as soon as we have the product in stock.
Orders with Incorrect or Incomplete Shipping Address
We must have correct and/or complete shipping address on orders, otherwise it will not be processed. We will send a "followup email" to customer's email address provided on the order and await for information.
Non-Delivery of Orders Due to No-One at the Receiver's Site to Accept the Delivery
If the parcel was shipped out but had to be returned to us due to no one at the receiver's site to accept it, an additional shipping charge will be applied for re-sending the parcel.
The following standard charges is based on the order weight, handling & shipping charge which will be applied automatically to orders.
£0.00 to < £20.00 = £4.95
£20.00 to < £75.00 = £9.95
£75.00 to < £100.00 = £11.95
£100.00 to < £150.00 = £15.95
£150.00 to < £500.00 = £19.95
£500.00 to £1000.00 = £28.95
£1000.01 & over = to be advised
Orders greater than £1000.00, the shipping charge will be shown as zero on your invoice in which you will need to contact us. You can still place your order on our website and once we have the shipping charge information for your order you we will issue a separate invoice in which can simply make the payment via PayPal, Credit Card or Bank transfer.
Europe Shipping Charge
£0.00 to < £50.00 = £10.50
£50.00 to < £100.00 = £13.95
£100.00 to £< £300.00 = £24.95
£300.00 to < £500.00 = £29.95
£500.00 to < £1000.00 = £39.95
£1000.00 & over = Please contact us for pricing information
Outside of UK/Europe Orders
Orders placed from countries outside of the EU, the shipping charge will be shown as zero on your invoice. We will issue a revised invoice to add the required shipping charge and will arrange for you to make payment online via Paypal.
Order Changes & Cancellation After Payment Made
Please review and double check your order carefully before submitting it to us.
After the payment has been made, order changes should be emailed to us as soon as possible, and no later than 24 hours after the order was placed. Some orders may be processed the same day of receipt, so we're unable to guarantee that changes or cancellations may be made prior to shipment.
Order Cancellation & Returns
Customers located in the European Union are entitled to a 7 day cooling off period i.e. the right to cancel the contract of purchase. Notification of the cancellation must be received in writing within 7 working days; starting from the day after the goods are received. We will refund the order providing it is in its original condition and "un-opened".
You are responsible for the cost of returning the goods to us. We will only provide the refund once we have received the goods, therefore it is advisable to return the goods with a "proof of shipment" to us.
Returns Due to Damaged or Wrong Item Delivered
Where goods have been received damaged, a replacement application will only be acknowledged if the goods are returned to us together with their original packaging within 14 calendar days of the receiving your order. We will not accept any returned goods should the customer not follow the return procedure as follows:
- Customer must email us to notify their intention to Return the goods due to damaged or wrong item sent.
- The Customer is entitled to a replacement once the goods are received by us "un-opened" with tamper seal intact, where applicable.
NOTE: For Order Cancellation, Change & Returns, we recommend you use a postal service that insures you for the value of the goods you are returning along with the "proof of shipment".
Whilst we have tried to represent colours as accurately as possible they may vary slightly from the way they appear on your computer monitor. We strongly recommend that you first order "Samples" if you have doubts about the colour.
It is possible that some products get discontinued by the manufacturer, and therefore we will not be able to offer them.