Order Processing

Customers will receive an order confirmation and receipt via email shortly after placing their order. Be sure that the email address you use when placing your order is valid, spelled correctly, and is able to accept emails from the mineralmakeupingredients.co.uk domain. If you have not received your order confirmation within 24 hours of placing your order, please email us to info@mineralmakeupingredients.co.uk and we will forward the confirmation to you.

Note: Some customers may need to check their Bulk Mail, Spam, or Junk Mail folders for order confirmations and correspondence from us.

Discount Structure

We provide the following discounts for the high volume orders in which will be automatically applied to the order during the Checkout process on our website:

> £400.00 = 3% Discount

> £1000.00 = 5% Discount

> £3000.00 = 8% Discount

> £5000.00 = 10% Discount

Delivery Timeline

We do not work during weekends and/or bank holidays.  Our Working Days are Mon - Friday, 9am to 5pm.

UK Orders = Up to 7 Working Days (i.e. Mon - Fri)

European Orders = Up to 10 Working Days (i.e. Mon - Fri)

Outside UK & Europe = Up to 15 Working Days (i.e. Mon - Fri)

Conditions

• Orders received prior to 10:00am on a working day (i.e. Mon to Friday)= We will do our best to start working on your order on the same day, otherwise, the order processing timeline will start at the next working day.
• Orders received during Weekend and/or Bank Holiday = The order processing timeline will start the next working day.
• Orders received during company holiday closure (i.e. annual summer, Christmas) - The orders will be delayed and it may take up to 8-10 working days from the date that the company has resumed to its normal operation.

Shipping Method

All UK orders are shipped via DPD.  The non-UK orders are shipped either via Royal Mail "First Class Signed For" delivery service, depending on the country. 

• Attempted Delivery by the Shipping Supplier (UK and International) = Orders that have been delivered but no one was as the premesis to claim the parcel, most carrier suppliers (i.e. Local Post Office or DPD) would make 3 attempts for delivery.  If no success, they would leave a card to indicate "attempted delivery". 
  • If you do not claim your parcel from your local post office after certain days, the parcel will be returned to us. 
  • If we have received the parcel we will inform you so that you can give us instruction on what to do next  
  • If your instruction is the product is no longer required, we will deduct the shipping charge from your order and provide refund for the products only
  • If your instruction is to re-send the Returned parcel, the shipping charge will apply
• Custom Agency Attempt to Contact Custtomer (Non-UK Countries) = Customers may be contacted by the custom agency by phone or email in their country for clearying the goods.
  • ​If they do not succeed to get hold of the customer after a few attempt they will return the goods to us
  • If we have received the parcel we will inform you so that you can give us instruction on what to do next
  • If your instruction is 
  • the product is no longer required, we will deduct the shipping charge from your order and provide refund for the products only
  • If your instruction is to re-send the Returned parcel, the shipping charge will apply

Please be aware, sometimes the Returned item may get lost in the process for returning the parcel by the shipping supplier.  If so, no refund will be provided.

Out of Stock Product

We do not hold massive stock in our warehouse, which would allow us to frequently replenish our products so that we can offer them as fresh as possible. If you have placed your order and we went out of stock with one or more item (s) on your order, and if the product is due to be in stock more than 3 weeks, we will will either refund the out of stock item and dispatch the rest of your order - or - we will partially send your order and send the outstanding out of stock item when we have the new stock at no additional charge.

Orders with Incorrect or Incomplete Shipping Address

We must have correct and/or complete shipping address on orders, otherwise it will not be processed.  We will send a "followup email" to customer's email address provided on the order and await for information. 

 Non-Delivery of Orders Due to No-One at the Receiver's Site to Accept the Delivery

If the parcel was shipped out but had to be returned to us due to no one at the receiver's site to accept it, an additional shipping charge will be applied for re-sending the parcel. 

Shipping Charge

The following standard charges is based on the order weight, handling & shipping charge which will be applied automatically to orders. 

UK Orders

£0.00 to < £150.00 = £4.95

£150.01 to < £500.00 = £7.95

£500.01 to < £1000.00 = £12.95

£1000.01 < £2500.00 = £19.95

Over £2500.00 = to be determined

Orders greater than £2500.00, the shipping charge will be shown as zero on your invoice in which you will need to contact us. You can still place your order on our website and once we have the shipping charge information for your order you we will issue a separate invoice in which can simply make the payment via PayPal, Credit Card or Bank transfer.

Europe Shipping Charge

£0.00 to < £50.00 = £12.50

£50.00 to < £100.00 = £15.95

£100.00 to £< £300.00 = £24.95

£300.00 to < £500.00 = £29.95

£500.00 to < £1000.00 = £39.95

£1000.00 & over = Please contact us for pricing information

Outside of UK/Europe Orders

Orders placed from countries outside of the EU, the shipping charge will be shown as zero on your invoice.  We will issue a revised invoice to add the required shipping charge and will arrange for you to make payment online via Paypal.

Order Changes & Cancellation After Payment Made

Please review and double check your order carefully before submitting it to us.

After the payment has been made, order changes should be emailed to us as soon as possible, and no later than 24 hours after the order was placed. Some orders may be processed the same day of receipt, so we're unable to guarantee that changes or cancellations may be made prior to shipment.

Order Cancellation & Returns

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you have the right to withdrawal from the purchase of an item within 14 days of the day after the date the item is delivered to you. Your statutory rights remain unaffected.

• Advise us by phone or email that you wish to cancel your order
  • Telephone +44 (0) 1458 762 176 (Monday to Friday, 9.30am-5pm) or email us at info@mineralmakeupingredients.co.uk
• Return item "unopened" and in its original condition for a full refund within 14 days from the date that we have received notification of intent to return.
• If you choose to return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, delivery charges are not refundable and you will be required to arrange and pay for the return of the items to us. Please return the goods to us with a delivery service that requires our signature (e.g. DPD, Royal Mail, etc) to ensure we have received the returned parcel so that we can process the refund.

Customers located in the European Union are entitled to a 7 day cooling off period i.e. the right to cancel the contract of purchase. Notification of the cancellation must be received in writing within 7 working days; starting from the day after the goods are received.  We will refund the order providing it is in its original condition and "un-opened".

You are responsible for the cost of returning the goods to us.  We will only provide the refund once we have received the goods, therefore it is advisable to return the goods with a "proof of shipment" to us. 

Returns Due to Damaged or Wrong Item Delivered

Where goods have been received damaged, a replacement application will only be acknowledged if the goods are returned to us together with their original packaging within 14 calendar days of the receiving your order.  We will not accept any returned goods should the customer not follow the return procedure as follows:

- Customer must email us to notify their intention to Return the goods due to damaged or wrong item sent.

- The Customer is entitled to a replacement once the goods are received by us "un-opened" with tamper seal intact, where applicable.

NOTE: For Order Cancellation, Change & Returns, we recommend you use a postal service that insures you for the value of the goods you are returning along with the "proof of shipment".

Product Colour

Whilst we have tried to represent colours as accurately as possible they may vary slightly from the way they appear on your computer monitor. We strongly recommend that you first order "Samples" if you have doubts about the colour.

Product Discontinue

It is possible that some products get discontinued by the manufacturer, and therefore we will not be able to offer them.